REFUND POLICY

Thank you for choosing grandbatsus.com to shop. Our refund policy is designed to ensure that you are satisfied with your purchase. Please read the following terms and conditions carefully:

1. Refund Policy
   We accept returns and provide refunds if you submit a request within 30 days of receiving the product. Refunds are available for unused products in their original packaging.
2. Items Eligible for Return
   Items eligible for a refund are:

The product is unused and in its original condition.

The product is in its original packaging, including all accessories, tags, and manuals.
Products on sale, discounted, or customized are generally not eligible for refunds unless there is a quality issue.

3. Refund Request Process
   If you wish to request a refund, please follow the steps below:

Contact our customer support team ([email protected]) and provide your order number and relevant information.
We will contact you within 1-2 business days to confirm whether the refund request is legitimate and provide a return address.
Ship the eligible item back to the address we specify. When returning the item, please be sure to keep the mailing receipt.

4. Refund Processing Time
   Once we receive the returned product and confirm that its status meets the refund requirements, we will process your refund within 7-10 business days. The refund will be refunded through the original payment method and the cost will be returned in the original way.
5. Shipping Policy
   If the return is due to product quality problems or wrong goods, we will bear the shipping costs. If the return is due to other reasons, you need to bear the return shipping costs yourself.
6. Circumstances for Refusal of Refund
   We reserve the right to refuse a refund, including but not limited to:

The product has exceeded the refund period.

The product has been used or damaged.

Failure to provide a valid refund application and proof.

Thank you for your support and understanding of grandbatsus.com. We are committed to providing you with the best products and services!