FAQ

1. How do I create an account?
   You can create a new account by clicking the “Register” button in the upper right corner of the website and filling in the required information. After submission, you will receive a confirmation email. Please follow the instructions in the email to complete the registration process.
2. I forgot my password, how can I reset it?
   On the login page, click the “Forgot your password?” link. Enter your registered email address and the system will send you instructions to reset your password. Please follow the steps in the email to reset your password.
3. Can I change my account information?
   Of course you can! Please log in to your account and go to the “Account Settings” page. Here you can update your personal information, including name, email address and contact information.
4. Will you share my personal information with third parties?
   We promise not to sell your personal information to third parties. We may share information in certain circumstances (such as legal requirements). For more information, please refer to our Privacy Policy.
5. Can I cancel my order?
   The order cancellation policy depends on the product or service you purchased. Please contact our customer support team at [email protected] for more information and we will do our best to assist you.
6. What payment methods are supported on the website?
   We accept a variety of payment methods, including credit cards, debit cards, and some electronic payment methods. You can view the available payment options on the checkout page.
7. How do I contact customer support?
   You can contact us via the following methods:

Email: [email protected]
Phone: 337-999-8826
You can also use the online chat function on the website to contact our customer service representatives.

8. Do you ship internationally?
   We ship internationally, depending on the destination and product type. Please select your country at checkout to view the available shipping options and fees.
9. What is the return and exchange policy for the product?
   If you are not satisfied with the product you purchased, you can request a return or exchange within 30 days of receiving the item. Please ensure that the product is unused and in its original packaging. Please view our return and exchange policy page for more information.
10. How do I subscribe or unsubscribe from the newsletter?
    You can subscribe to our newsletter by entering your email address at the bottom of the website. To unsubscribe, please use the unsubscribe link provided at the bottom of the newsletter.

If you have any further questions, please feel free to contact our customer service team! We will be happy to assist you.